FAQ
Frequently Asked Questions
Most frequent questions and answers for Edmonds, WA residents
How quickly can you reach my home during an emergency?
As a local Edmonds team, we aim to be on-site within 60 minutes or less. We are strategically dispatched to avoid getting caught in the ferry holding lanes on Main St or the typical congestion near Westgate. Whether you are in the Bowl or up in Perrinville, we know the backroads to get our extraction equipment to your front door before the water can soak into your subfloors.
We live on a hill; why did my basement flood during the last big storm?
Edmonds’ hilly topography often leads to “hydrostatic pressure,” where saturated soil pushes water through foundation cracks. We also see frequent sump pump failures during PNW windstorms. We don’t just pump the water out; we can help you identify if you need a battery-backup sump pump or better exterior grading to prevent it from happening again.
With Edmonds’ humidity, how do you ensure mold doesn’t grow after a leak?
In our coastal climate, standard fans aren’t enough. We use industrial LGR (Low Grain Refrigerant) dehumidifiers specifically designed to pull moisture out of the air even in high-humidity environments like the Puget Sound waterfront. We don’t just dry the surface; we monitor the “dry standard” of your inner wall cavities to ensure mold never gets a foothold.
Do you handle sewage backups? (I’m near the Lake Ballinger area).
Yes. Sewage backups are a “Category 3” biohazard and require professional disinfection. Whether it’s a localized clog or a city-wide infrastructure issue during heavy rains, we have the specialized PPE and antimicrobial treatments to safely sanitize your home and protect your family’s health.
Does my standard Edmonds homeowners insurance cover the damage?
Most “sudden and accidental” water damage—like a burst pipe or a failing water heater—is covered. However, standard policies often exclude “flood” water (rising water from outside) or slow seepage. Our team provides direct insurance billing and detailed digital documentation (photos and moisture logs) to help your adjuster see exactly what happened, ensuring your claim is processed fairly.
Can you help with the insurance paperwork?
Absolutely. We know Edmonds residents have better things to do than spend hours on the phone with adjusters. We use Xactimate, the same estimating software used by major insurance carriers. This ensures our pricing is transparent and our line items are pre-approved, leading to faster claim approvals and less out-of-pocket stress for you.
I noticed a musty smell in my crawl space; do I need a full restoration?
Not always, but it needs an inspection. Edmonds’ high water table often leads to crawl space moisture issues. We provide free inspections to check for standing water, falling insulation, or early mold growth. Catching a “damp” crawl space now is significantly cheaper than a full structural rot repair later.
Is your crew certified to work on older Edmonds homes?
Yes. Many homes in the 98020 area are historic or have older plumbing systems. Our technicians are IICRC certified and trained to handle older building materials with care. We utilize non-invasive thermal imaging to find leaks without tearing into your lath-and-plaster walls or original hardwoods unless absolutely necessary.