Emergency Services and Mitigation Operations Manager

Edmonds, WA



American Water and Damage Restoration

Emergency Services and Mitigation Operations Manager

Water Damage. Mold Damage. Fire Damage. Emergency. Hundreds of customers rely on American Water and Damage Restoration each year to restore their property and rebuild their lives, homes, or even businesses. We are emergency specialists! We’re Fast! We’re Efficient!… And we will get the job done right, the first time!

American Water and Damage Restoration serves the Seattle area, King County, Snohomish County, and Puget Soun Area. We are ready to respond 24/7 365 days each year. We provide the fastest and highest quality services. The right response team can mean the difference between recovery or total loss.

American Water and Damage Restoration is looking for experienced candidates for the Emergency Services and Mitigation Operations Manager position. AWDR team is a multicultural family-oriented team. We are committed to restoring not only our clients’ properties but also helping our team members live meaningful and amazing lives. 

AWDR also offers a wide range of benefit options including, but not limited to, Medical, Dental, Vision, Disability, and Life Insurance, Employee Assistance Program, Paid Holidays, and Paid Time Off.

Role Requirements

  • Must be results driven
  • 2+ years of successful track record in operations management
  • 5+ years experience in the restoration industry 
  • IICRC ASD, FSRT, AMRT certifications preferred
  • Desire to join a world-class team and contribute a positive attitude
  • Dedication to customer service
  • Effective written and oral communication
  • Ability to lead others from diverse backgrounds·
  • Ability to work occasional nights, weekends, and overtime as needed
  • Successful completion of a background check subject to applicable law


Team Compensation and Benefits

  • Competitive salary with bonus opportunity based on performance
  • Leadership Development – our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Paid training
  • Health, dental and vision insurance
  • 401K
  • Great culture and team dynamic

Position Overview

This position is responsible for leading the operational support in mitigation efforts for clients. Qualified candidates must be BRIGHT, HARDWORKING, MOTIVATED, EXPERIENCED, TEAM-PLAYING INDIVIDUALS to grow our fast growing company.


  • Leads daily operations of Smoke, Water, Mold Mitigation, and Contents functions.
  • Analyzes operational information and sets key performance goals to manage productivity and oversee the execution of management action plans to meet or exceed key performance indicators.
  • Reviews analyses of activities, costs, operations, and forecast data in each department and their progress toward stated goals and objectives.
  • Responsible for warehouse operations, tracking and care of equipment, and ensuring teams have the resources needed to succeed in meeting production demands.
  • Ensures compliance with company standards for cost control, quality, safety, and customer service standards.
  • Provides performance feedback, training, and coaching to develop managers and employees.
  • Ensures implementation of growth strategies and coordinates the development of key performance goals for team members.
  • Maintains our company culture and fosters an environment that promotes safety and drives exceptional customer service expectations by recognizing and rewarding desired behaviors.


We support and hire Veterans and we are an Equal Opportunity Employer

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor